Manufacturing and Printing
What T-Shirt brand do you use? In what country is your products made?
We use American Apparel 2011 Fine Jersey Short Sleeve T-shirt. Made in USA. The American Apparel t-shirt is the smoothest and softest t-shirt you'll ever wear. Made of fine jersey, it has a durable, vintage feel. These classic-cut shirts are known for their premium quality, as well as ability to stand up to a washing machine (will keep size and color after many washings). The shirts are 100% fine jersey cotton, except for the heather grey color (90% cotton, 10% polyester). You can check out the size chart HERE.
What technology is used to print on t-shirts (and any fabric product)?
We use the Direct to Garment (DTG) method of printing. That means we can create photo-quality prints, and that the amount ordered doesn't affect the price. We use the Brother GT 381 printer.
How durable is the printed artwork on the shirts?
Our experience shows us that our shirts are just as durable after repeatedly washing and drying as any other screen-printed t-shirt.
What inks are you using for printing apparel?
Our apparel is created with the latest in garment printing technology and our inks are water based and eco-friendly. This makes the feel much softer than traditional screen printed shirts, but just as durable.
We’re using CPSIA (Consumer Product Safety Improvement Act) compliant inks which are needed when printing on children's wear 12 and below.
Also what is the GSM weight of your print paper and specs?
Basis Weight: 192 g/m2
Media Thickness: 10.3 mil (0.26 mm)
ISO Brightness: 104%
Disclaimer about Direct to Garment
You may notice some discoloration or off white residue on your apparel! Do not worry! This is a special solution used for printing and can sometimes leave marks during the drying process. These are not stains and will wash off after the first wash cycle.
Where is your products ship from?
Our products are ship from California, USA.
How long does it take for my order to be processed?
We'll be able to create your order in 2-7 business days. Then add the extra time for shipping, which depends on where you're shipping to.
What tracking options are there?
All orders that are delivered within the United States by USPS have full tracking available. For international orders, full tracking will only be available for orders sent through International Priority, which costs a bit more.
My order has been sent, why don't I see the tracking info?
Your order has been sent, but sometimes it takes up to 48 hours for tracking info to show up in the USPS tracking system.
Can you include custom messages for my orders?
Sorry, we are not able to do this yet.
Who pays the customs duties & taxes?
Shipments outside of the USA may incur customs fees, depending on the destination country. The fee may vary depending on your order value, country limits, and other factors. You are responsible for these fees.
Are your shipping products eco-friendly?
All our shipping products are either 100% recyclable or fully biodegradable. Bubble wraps are made from a minimum of 15% recycled plastic and 10% post-consumer content. Our kraft tubes are made from 70-100% post-consumer recycled content and 0-30% secondary recycled content.
What if the product is lost in the mail?
If your sent order is lost in the mail, no worries, we'll resend it again.
What if the product is damaged in the mail?
We'll ask for a photo of the damaged goods, and we'll then gladly send a replacement.
What if I want to exchange the size of the shirt?
Unfortunately, we are not offer a size exchange for now, please make sure you choose the correct size. You can view the SIZE CHART here.